In May 2025, Brilliance Technology successfully passed the recruitment application for the 2025 Cloud Customer Service ICT Business Partner Introduction (First Batch) of China Mobile Online Services Co., Ltd. (hereinafter referred to as "China Mobile Online") and established a cooperative partnership. The two parties will focus on finance, pan-government affairs, and other industries (manufacturing, medical care, automotive, express delivery, internet, etc.), and carry out cooperation in capability integration, cloud-based services, and technical empowerment around emerging technologies such as cloud customer service, 5G video, big data, and AI intelligence. Together, they will promote the intelligent innovation and upgrading of ICT business products and enhance user experience.

〡New Technology Integration Drives ICT Industry Innovation

In recent years, emerging technologies represented by AI large language model technology have been rapidly advancing the transformation of various industries. Last December, the "Top 10 Trends of China’s Information and Communications Industry (ICT) 2025" released by the China Academy of Information and Communications Technology (CAICT) clearly pointed out that AI terminals have initiated a new wave of transformation, and the transformation of end-side hardware and software ecosystems is being reshaped. This also means that the ICT industry will have great potential through strengthening technological innovation and breakthroughs.

As a wholly-owned professional subsidiary newly established by China Mobile in the digital era, China Mobile Online Services Co., Ltd. positions itself as the provider of nationwide centralized services, the centralized support for channel operations, and the centralized back-office processor of businesses entrusted by the group company. It is committed to becoming a provider and innovator of digital services with higher service efficiency and better service quality, and to becoming an outstanding service quality creator trusted by customers and society.

To align with the latest market trends, promote the high-quality development of cloud customer service ICT business, and further standardize the project management of cloud customer service expansion in finance, government-enterprise, and other industries, China Mobile Online launched a partner recruitment drive in February this year. Through multi-dimensional evaluations including industry solution capabilities, customer resources, qualifications, capital, support teams, expansion capabilities, and service levels, it selected a group of enterprises with strong strength to establish a partner database—paving the way for future cooperation in cloud customer service ICT projects of China Mobile Online, its branches, and wholly-owned subsidiaries.

〡Brilliance Technology Stands Out with Strength

In terms of technical capabilities, in addition to complete qualification certifications, Brilliance Technology holds a number of computer software copyrights in vertical fields such as customer service center management systems, customer service center agent systems, customer service center application gateway systems, and call center systems, leading the industry with its strength. In terms of service experience, Brilliance Technology has successfully implemented numerous industry benchmark projects; its financial clients include industry giants such as large state-owned banks and joint-stock commercial banks—forging the technical confidence to meet rigorous business requirements such as high precision, large traffic, high complexity, and high security.

Furthermore, Brilliance Technology also features high efficiency and reliability in the integration of emerging technologies. For example, with the rise of AI large language models, Brilliance Technology has pioneered AI + finance application scenarios on multiple occasions, successfully developing mature intelligent customer service solutions such as the Brilliance Mobile Banking AI Assistant Solution and the large-model-assisted customer service for voice intelligent systems. These solutions can accurately identify customer intentions, guide and assist in subsequent business processing, and provide intelligent and innovative experiences. Undoubtedly, Brilliance Technology has significant advantages in business capabilities such as providing mature solutions, integrated delivery, operation and maintenance, and customized services—making it a trustworthy partner for customers exploring new technologies + innovative business scenarios.

Relying on its profound technical advantages and rich successful cases, Brilliance Technology successfully stood out in the selection for the "financial industry", "pan-government affairs industry", and "other industries", becoming one of China Mobile Online’s high-quality partners. The two parties will further strengthen cooperation in cloud customer service ICT business, give full play to their core advantages in their respective service industries, integrate high-quality products and resources in the industry, and through the alliance of strong forces, accelerate the rapid and continuous iteration of cloud customer service-related products or solutions. This will continuously meet market demands and jointly promote the development of the cloud customer service ICT industry.