Brilliance Technology Advances AI Implementation: Ecosystem Alliance Drives Breakthroughs in Intelligent Finance
Recently, Brilliance Technology has been awarded the procurement project for China Postal Savings Bank's "Voice Intelligence System Large Model-Assisted Customer Service Software Development and Integration Services." Leveraging its solid technical expertise, 27 years of extensive experience in financial informatization, and forward-looking innovations closely aligned with business applications, Brilliance Technology will assist Postal Savings Bank in accelerating its entry into the large model era. By integrating artificial intelligence technologies, the collaboration aims to deliver more precise, efficient, and personalized innovative services while enhancing granular operational capabilities), positioning the bank at the forefront of the "AI + Finance" landscape.
| The Era of Large Models Has Arrived: Building Efficient, Intelligent, and User-Centric AI+Finance for Core Customers
In recent years, generative artificial intelligence has advanced rapidly, transitioning from research and development to practical application. In March of this year, "AI+" was officially included in the Chinese government work report for the first time, highlighting "AI+" as an essential driver of business innovation in the digital intelligence era. However, for the financial industry, the critical question remains whether new technologies can meet the stringent requirements for stability, business continuity, and accuracy in IT systems that demand ultra-high concurrency and precision—a major hurdle for financial institutions pursuing innovation.
As one of China’s leading retail banks, Postal Savings Bank operates nearly 40,000 branches and serves over 660 million individual customers. The bank is committed to enhancing the quality and efficiency of financial services through technological empowerment. While it has already introduced multiple AI innovation initiatives, there is still a need to further improve granular operational capabilities. This project will focus on three key areas: intelligent voice-assisted automation, customer service, and smart marketing. Leveraging the strengths of large models in big data analysis, user profiling, emotion recognition, and personalized recommendations, the project aims to achieve the following goals:
● Assist remote outbound call operations
● Comprehensively enhance customer service quality and lifecycle value management efficiency
● Enable proactive marketing and refined operational management of remote services
Mr. Hu Jianxin, CTO of Brilliance Technology, stated:"Brilliance Technology consistently focuses on innovation driven by clients' core application scenarios, advancing the implementation of cutting-edge technologies. By effectively empowering our clients, we enable rapid technological innovation and reliable operations. This collaboration with our long-term strategic partner Postal Savings Bank represents a significant joint exploration in the field of large model-driven artificial intelligence. We will focus on intelligent outbound calls, AI-powered marketing analysis/recommendations, agent assistance systems, knowledge base optimization, AI-generated content, intelligent training companions, and large model-based digital customer service 2.0 scenarios. Our goal is to help Postal Savings Bank build enhanced retrieval-augmented knowledge bases, conversational intelligence, and agent capabilities, laying a solid foundation for broader future AI+ applications."
| Collaborating with AI Ecosystem Partner Huawei to Tackle Complex Challenges Through Innovation
Since 2007, Brilliance Technology has served as a trusted partner in Postal Savings Bank’s digital transformation journey, having deeply contributed to the development of benchmark projects including channel integration, corporate online banking, internet finance platforms, international payment gateways, blockchain service platforms, related digital ecosystem initiatives, and credit card customer service centers. The company and its project teams have been repeatedly honored by Postal Savings Bank with awards such as Outstanding Data Center Operations Contributor, Individual Excellence Award, Exceptional Maintenance Personnel, Outstanding Team Award, and Best IT Service Award.
Beyond its own technological R&D efforts, Brilliance Technology has actively expanded its AI ecosystem collaborations. As a certified application software partner in Huawei’s Kunpeng Partner Program, Brilliance now joins forces with Huawei AI to leverage Huawei Cloud’s Pangu large model as an innovative assistive platform. Utilizing industry-leading technologies—including Huawei Cloud’s Pangu NLP algorithms, the RAG product LakeSearch, and MetaStudio’s digital human photo modeling capabilities—the partnership conducts customized adaptation and training to address critical project challenges such as cumbersome intelligent outbound call processes, heavy AI training workloads, and the need for enhanced service quality and efficiency.
Cui Ke, Huawei’s Financial Domain Large Model Expert?, stated: "The financial industry is a vanguard of the domestic innovation (Xinchuang) wave, ranking among the fastest-growing application sectors alongside Party and government IT localization. It is also one of our key focus industries. Both Huawei and Newchained Technology are leaders in different segments of the Xinchuang ecosystem, with a long-standing and deep partnership across multiple domains. Leveraging Newchained’s AI application collaboration with Postal Savings Bank of China, this initiative will accelerate our exploration and strategic deployment in the financial sector. We believe this partnership will mark a win-win milestone for all three parties and further expand the application and coverage of Pangu Large Model in more financial industry scenarios."
Brilliance Technology's AI-powered solutions have already been successfully deployed across multiple sectors, including the China Institute of Geo-Environment Monitoring's geological large model project. Their services now span diverse areas such as intelligent customer service, report generation, contract management, and training.
Currently, Brilliance Technology is actively exploring the deeper application of AI technologies across finance, air traffic control, government services, and other industries. Taking the low-altitude sector as an example, the company aims to leverage the strengths of large models to significantly enhance the intelligence and precision of target identification systems in the future.
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