By leveraging innovative technologies, an enterprise-level information sharing system has been established, enabling subsidiaries such as banks, insurance companies, and tourism services under the relevant financial holding group to efficiently utilize customer information from different entities within the group. This enhances the customer service experience and strengthens the group's sales capabilities and business service depth for its customer base.
The customer information sharing system, built on blockchain technology, ensures both data security and compliance in the sharing of private information.
● Data stored on the chain is encrypted, preventing leakage to third parties.
● Only derived data from private information is shared, avoiding compliance issues.
Through the KYC (Know Your Customer) privacy data sharing platform, subsidiaries such as banks, insurance companies, and tourism services under comprehensive conglomerates can efficiently leverage customer information from different entities within the group to improve the customer service experience.
The platform addresses the following issues:
1. Customer information within the group is relatively concentrated in banks, making data sharing among subsidiaries difficult and hindering cross-selling channels.
2. Customer information is often outdated, inaccurate, and not updated in the absence of relevant business activities.
3. Customer information varies widely across systems and subsidiaries, lacking consistency.
4. There is no unified customer information standard or accurate customer profiling.
5. Customer information needs to be collected and managed separately, resulting in redundant work for the group.
6. Some companies lack the channels to conduct precise sales targeting for customers.